In The USA Call Toll Free:
1-866-876-3932
(Click
the links below to find your
help topic)
Retail Store Hours
503-223-5937 Monday
- Friday - 9am - 8pm PST Saturday - 10am - 6pm PST
Internet Customer Service Hours Monday - Friday / 9am - 5pm PST
UPS
Package Tracking Once your
order has shipped from our store, UPS
will send you a tracking number with the
email address you used when you placed
your order. UPS will not deliver
on Weekends..TRACK
YOUR ORDER!
Order
Processing, How long does it take? Internet
orders usually process within 1-2 business
days.
Orders using a different bill-to-ship-to
address generally take longer to process.
After placing an order with
a different bill-to-ship-to address, you
must check with your bank to find the
random deposit amount that The US Outdoor
Store charges to your credit card or bank
account. For
more information on this click here or
refer to the shipping to different addresses
section below. {
If you ship to the same address that's
on your billing statement, then you will
receive your order faster .} (Read
More) About
The U.S. Outdoor Store (Back
to top) USOUTDOOR.com
is the internet division of the U.S. Outdoor
Store.
USOUTDOOR.com
was established in 1996. In September of
2002, the 4th version of the online store
launched as USOUTDOORSTORE.com. Four years
later brings us to the 10 year anniversary
of our website and on the brink of the 50th
anniversary of the US Outdoor Store. The
5th version of the online store launched
some time around late October 2006. Today
you can continue to find us online at either
domain.
Expert Customer Service (Back
to top) Our customer
service people are just like the rest of
our staff, we use the equipment we sell.
Maybe you have a 5 day backpacking trip
and you want advice on a backpack you might
need. Our team will give you detailed specs.
and advice from experienced backpackers
to help you decide. Let us know the type
of terrain you will be skiing on and we
can match you up with a great pair of skis
that will make you very happy. Give us a
call and try us out!
Shipping
To Different Addresses (Back
to top) Having
your order shipped to an address not
listed on your credit card account can
delay the processing of your order.
For reasons of security, we do not automatically
ship out orders to addresses that are
not listed on your credit card account.
When an order like this is received
it is placed in the Credit Card Fraud
Prevention Queue .
If you would like to avoid this extra process, you have the following
option
Have your order shipped to your billing address. Contact your credit card company and have them add your shipping address to your account.
Extra security measures have been put into place for customers that ask us to ship to a different address than is listed on the credit card.
1. Your credit card will be charged a small random amount, which will be credited towards your total purchase.
International
Orders (Back
to top)
International
orders will be shipped via UPS Worldwide.
The actual shipping charge is queried from
the UPS Rate Servers and displayed, so you
know how much your international shipment
will be. UPS calculates shipping cost by
one standard dimension. Sometimes your order
will fall outside that dimension. In that
event you will be contacted regarding additional
shipping costs. Orders to Canada can not
be shipped to a P.O. Box. Returns / Exchanges
for international orders are subject to
return shipping costs.
** IMPORTANT! **
** IMPORTANT SHIPPING TO MEXICO OR FRANCE** Ship at your own
risk to Mexico and France. We have experienced
many problems shipping to Mexico and France
through UPS and USPS. In some cases packages
that get through to customs are destroyed
or stolen. If you decide to go through with
your order we will ship your package through
USPS, once your order is shipped it is your
financial responsibility. This means you
will be out the product and the money you
paid for the items and shipping if the package
does not arrive to you.
Credit Card Fraud Prevention Credit Card Fraud Prevention
Queue .
The following steps must then
be taken to move your order out of this
Queue and on to normal processing
1. Your
credit card will be charged a small random
amount, which will be credited towards your
total purchase.
Hawaii,
Alaska & Puerto Rico Orders
(Back to top) Orders
being shipped UPS to Hawaii, Alaska
or Puerto Rico MUST be shipped either
UPS 2-Day Air or UPS Next Day Air only.
Ground service is provides by The United
States Post Office .
APO, FPO & P.O. Boxes
(Back to top) Ship through
US Postal Service - See chart below for
shipping costs. We do not ship to P.O.
Boxes in Canada.
Purchase Amount:
PO Box, APO, FPO, HI, AK & Puerto Rico
$.00 - $400.00 $10.00 + $5.00 if its hard goods
$400.01 - $500.00
$15.00
$500.01 - $600.00
$20.00
$600.01 - $700.00
$25.00
$700.01 - $800.00
$30.00
$800.01 - $900.00
$35.00
$900.01 - $1000.00
$40.00
Over $1000.00
Please call for shipping rates * Restrictions may apply due to size and or weight.
Purchase Amount:
PO Box, APO, FPO, HI, AK & Puerto Rico
$.00 - $400.00
$15.00
$400.01 - $500.00
$20.00
$500.01 - $600.00
$25.00
$600.01 - $700.00
$30.00
$700.01 - $800.00
$35.00
$800.01 - $900.00
$40.00
$900.01 - $1000.00
$45.00
Over $1000.00
Please call for shipping rates * Restrictions may apply due to size and or weight.
Free
Shipping/No Sales Tax
Orders over $40.00 receive Free Shipping if shipped
via UPS Ground to a physical address anywhere
in the contiguous United States.
USOUTDOOR.com is located in Oregon, a no sales tax state. Therefore, no sales
tax of any kind will ever be added to your
order, no matter where you live.
UPS
Ground Days-In-Transit Map
Below is a map of the United States that shows how
long it will take for an order shipped via
UPS Ground to reach its destination.
In-Stock Policy (Back
to top)
While we do
our very best to ensure an accurate inventory
for your shopping ease, unfortunately product
does sell out. This usually happens when
two or more customers order the same item
at the same time, before our computer has
a chance to update itself. If this happens
to your order, you will be notified in a
timely manner (usually the same or next
day), and we will offer you suggestions
on the closest thing available. .
Partial
Order Shipments
(Back to top)
It is USOUTDOOR.com
standard practice to ship partial orders.
Customers will usually
be notified on the same day that their partial
order is to ship out.
Returns (Back
to top)
UNUSED ITEMS,
with all of the original tags and packaging
must be post-marked to us within 15 days
of receiving your order for a full refund,
minus $8.00 restocking fee ($20.00 on tents,
sleeping bags, large backpacks, snowboard
boots and bindings, and ski boots and bindings.
$25.00 on snowboards, skis and wakeboards.)
per package shipped. Please note that we
can process returns and exchanges only for
items purchased from USOUTDOOR.com. Items
that are returned after the 15 day time
frame will be charged a 15% restocking fee.
We do not accept returns after 30 days .
We can refund shipping costs only if the
return is a result of our error. Please
include a copy of your receipt with an explanation
for your return and/or the items for which
you would like to exchange. Exchanges for
international orders are subject to return
shipping costs.
Please Note: Any of following
items cannot be returned and will be refused
if shipped to us for the purpose of a
return.
Special Orders are non-returnable
Food is non-returnable
Medical Kits are non-returnable
Climbing Equipment is non-returnable
Bathing Suits without protective strips
are non-returnable
Any footwear orders with return shipping
labels on manufacturer's box, rather
than original shipping box are non-returnable.
Skis and snowboards that have accidentally
fallen off of a vehicle's roof rack
or have been damaged in some other unfortunate
way are non-returnable.
If you have a possible warranty situation,
do not send the product(s) back.
Send all eligible returns to:
The U.S. Outdoor Store
Security
(Back
to top)
Here at USOUTDOOR.com,
the security of your personal information
is paramount. Please take a moment and learn
how USOUTDOOR.com protects you and your
vital information through every step of
the order process.
Privacy Policy
Information Security
Credit Card Fraud Prevention Credit
Card Fraud Prevention Queue .
The following steps must then
be taken to move your order out of this
Queue and on to normal processing
Your credit card will be debited a
randomly selected amount. This amount
will vary from order to order for your
protection, and is 100% applied to your
purchase. When the need to do this arises
you will be notified via email.
Next, simply contact your issuing
bank, or check your monthly statement
for your unique debit (these usually
show up within 4 business days). Once
you have the unique debit amount, return
to your "My Account" page and enter
the amount where indicated.
Once the random debit amount is verified,
we will charge the balance and ship
your order the same day.
Sizing
Charts and Information
(Back to top)
Although nothing
can substitute for actually trying something
on, the following charts and information
can be used as a guideline to ensure that
your purchase fits comfortably. Please
note that these sizing charts do not apply
to every manufacturer that we carry. Some
manufacturers' sizing will be way off in
comparison to others . This
is only a general guideline.
Payment
Options (Back
to top) The Billing
Department at USOUTDOOR.com accepts Visa,
MasterCard, American Express and Discover
Card.Velcro
Disclaimer (Back
to top)
is a registered trademark of Velcro Industries
B.V.
Questions
- Call Toll Free:
1-866-876-3932 Customer
Service Hours:
Monday
- Friday / 9am - 4pm PST
Arcteryx
